WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All orders and pre-orders from the Plastic Sky store are processed through Paypal. That means you can make payments either directly via PayPal, or with your credit or debit card.
WHAT’S YOUR SHIPPING POLICY?
When you buy a physical product that needs to be shipped to you, you can know that I’m going to be the one hand-carrying it to the post office. 🙂 I aim to get it in the mail to you within 3 days of your order.**
I ship all packages — within the US and internationally — through the US Postal Service, using either Priority Mail or first class mail. All Priority Mail items have a tracking number, which I’ll email to you.
If you’ve placed an international order, your package will be transferred over to your country’s postal service upon arrival and delivered by them. I’ll mark each package clearly with the contents and value so that hopefully there will be no delays as your items go through customs. It’s very unlikely that there will be any import duties, but they are the responsibility of the customer.
I mail out all packages from Washington DC. Shipments within the US usually arrive within 3-5 business days. Overseas packages can take 2-3 weeks on average.
**Please note: Pre-order items are an exception. I’ll mail them to you after the pre-order period closes and the items become available. If you pre-order, I’ll notify you via email about when I expect your item(s) to ship out.
WHAT’S YOUR RETURN POLICY?
I want you to love whatever Plastic Sky merch you buy! So on physical products I’m happy to do exchanges or take returns, if the item is still in the original condition and you get it back to me within 45 days after you bought it. The only thing is that I’ll need to ask you to cover all return shipping charges. Thanks for being cool about that!
For digital products, unfortunately, I can’t do returns.
Please mail returns to:
P.O. Box 3693
Washington, DC 20027
HOW DO I DOWNLOAD MY DIGITAL ITEMS?
After your purchase, I’ll send a confirmation email to your inbox which will include your download link. To get your file, click on the link in the right-hand column under the header “Downloads.” A download box should pop up for you and you can save your file from there.
If you didn’t receive an email or have any issues downloading your digital item, contact us at firstname.lastname@example.org.
I’m really big on keeping your private info private. All contact information collected during your purchase will be used on a one-time basis, solely for the purpose of delivering your order — with one exception: I may reach out to you to ask how you’re digging your item(s) or to let you know about any cool new swag I have to share. If you definitely don’t want me to do this, no problem at all! Just email me at email@example.com to let me know. 🙂
I will never sell or trade any of your info to any third party. Ever.